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Customer Service

Ordering Online

Submit your order securely to us via this web site. You can even choose to pick up your order in the store – at no additional cost.

Returns

The Right Book, from the Right Place

When you get your books from the campus bookstore, you can be sure you're getting exactly what you need to be prepared for class. Textbook editions change all the time, so we work closely with your faculty members to ensure we have the right books on our shelves for all of your courses.

Add/Drop Protection

They say "...you better shop around," but here's one time you may want to reconsider. Many online book sellers won't refund your purchase if you drop a class - leaving you out of luck. If you drop a course during the school's add/drop period, you can return your books to the bookstore for a refund (check our refund and exchange policy for details). So don't waste your time or risk wasting your money. Buy your books with confidence from the campus store!

CASH REGISTER RECEIPT REQUIRED FOR ALL REFUNDS & EXCHANGES

Textbooks

  1. You must have a cash register receipt dated no earlier than 3 weeks before class start date.
  2. Textbooks may be returned for a full refund or exchange during the first 5 days of the Fall and Spring semesters and 3 days for Summer sessions. This includes the first day of class (see store for details)  To receive a full refund, the following conditions will apply (no exceptions):
    • New textbooks must be in perfect condition: No bent corners, no writing, no stains, no pencil markings, no book bag scuffing, no broken spines. Please check your textbooks when purchasing them.
    • Items that are shrink-wrapped are non-returnable if they are opened. Sorry! Do not remove the shrink-wrap from the book until you make sure that you are going to need it. Go to class before you open it!
    • Bookstore staff/management is the sole judge in determining whether a book is in new or used condition.
    • Access code are non-refundable if the access code has been exposed.
  3. Refunds will be given back in the same form of payment, i.e., if you pay with a credit card, you will receive a credit card refund, use a book voucher and you will get a credit on your account.
  4. If you purchase a book for a class and you do not use the book, this does not warrant a refund after the time for refunds has expired. Make sure, during the first days of class, that you have the correct books and that the books you have will be used.

ABSOLUTELY NO REFUNDS/EXCHANGES will be allowed after the full refund and drop/add period.

Other Merchandise

  1. Clothing/school supplies/gift items may be exchanged only 15 days from date of receipt. No cash refunds will be given. A register receipt must accompany the exchange.
  2. Software, printer supplies, all electronics, CDs, and video games are "ALL SALES FINAL". Please make your selections carefully.

Shipping Policies

USC Upstate Bookstore is proud to offer you the most competitive shipping rates. All of our shipments are professionally packed to ensure the safety of your items in route.

On average, your order will be received in 7 - 10 working days. During August or December, delivery time may take longer. We can only ship to addresses in the U.S.A. and cannot ship to APO, FPO or DPO.